Customer Service Representative – Home Service Industry
Position Description
Customer Service Representative – Home Service Industry
Middle Tennessee | Full-Time
We are a fast-growing, high-volume fireplace and chimney service company known for quality craftsmanship, outstanding customer care, and a commitment to excellence. We’re looking for an experienced, results-driven Customer Service Representative (CSR) who knows how to turn calls into booked jobs and thrives in a fast-paced environment.
This is NOT an entry-level position — we need a confident professional with the skills to keep our schedule full.
What You’ll Do
Answer inbound calls with professionalism and warmth while keeping efficiency top of mind
Prioritize and set leads based on urgency, value, and company goals
Convert inquiries into booked appointments
Recognize that every call not booked is lost revenue — and act accordingly
Manage call volume while maintaining accuracy, composure, and exceptional service
Follow up with leads to capture missed opportunities
Collaborate with the operations team to keep the schedule optimized and productive
What We’re Looking For
3+ years experience as a CSR, preferably in the home service industry (HVAC, plumbing, electrical, pest control, etc.)
Proven ability to convert calls into revenue
Strong understanding of lead setting, call priority, and follow-up strategy
Excellent phone etiquette and communication skills
Outgoing, persuasive, and comfortable guiding customers to the right decision
Ability to thrive under pressure and maintain a positive attitude
Tech-savvy and comfortable with scheduling software, CRMs, and call tracking tools
What We Offer
Competitive pay (commensurate with experience)
Paid vacation and paid holidays
Medical, dental, and vision insurance
401(k) with company match
A supportive, high-energy team environment where performance is rewarded
If you’re a top-tier CSR who knows how to fill a schedule and maximize every lead, we want to hear from you. Apply today and take the next step in your career with a company that values skill, drive, and professionalism.